Colombo Career Skills Academy [CCSA]

Colombo Career Skills Academy is established on a vocational training and development scale to prepare students and job seekers for entry into the workforce.  Skills development being the core element of the Academy, CCSA graduates are able to gain employment at entry level.  CCSA offers scholarships for frontline professionals as well.

Certificate in Restaurant Server

  • Getting to know the Restaurant Server
  • What is a Restaurant Server?
  • Working as a Team
  • Kitchen Safety
  • Health Department and Sanitary
  • Regulations
  • Restaurant Menus
  • Food Preparation Terms and Timing
  • Food and Beverage Equipment Terms
  • Pre-Meal Preparation
  • Side stations
  • Trays and Tubs
  • Glassware Types and Uses
  • Dishware
  • Cutlery
  • Linen
  • During the Meal
  • Anticipate Guest Needs
  • Serve Beverages
  • Take Orders
  • Up-selling
  • Serve the Meal
  • Responding to dissatisfied guests
  • Maintain tables
  • Present the Guest Check
  • Alcoholic Beverages

Course Length: 2 Months

Commencement Date: 21st February 2017

Certificate in Frontline Professionals

  • Understanding customer service & career
  • Job orientation for frontline staff
  • Front office administration
  • Characteristics and qualities of a customer service officer
  • Effective communication skills
  • Telephone techniques and courtesies
  • Courteous service vs. customer care
  • Dealing with difficult customers and handling complaints
  • Standards of outstanding customer service
  • Basic book keeping
  • Office grooming & making positive impression
  • Soft skills development

Course Length: 2 Months

Commencement Date: 20th February 2017

Certificate in Telephone & Telemarketing Operators

  • The telephone in your organization
  • Your telephone personality, voice & first impression
  • The phases of a call and tactful words & phrases that keep callers cool
  • How to answer the phone/ ask a caller to wait/ end a call/screening calls
  • Effective communication skills
  • Telephone etiquette
  • Listening skills
  • Handling customer queries & complaints, most frequent caller complaints and dealing with difficult calls
  • Product knowledge & how to market
  • Know your operational boundaries
  • Profiling your market
  • Briefing your callers well
  • Courteous customer service

Course Length: 1 Month

Commencement Date: 28th February 2017

Certificate in Workplace English

 

 

 

Testimonials

"Something we have been practicing in our service so far and thanks for giving them a new look & to understand the work clearly"

Participant

“ Very resourceful”

Participant

“Very useful and interesting, and liked the gold service part, and all in all it is memorable “

Participant

“ The program was interesting and not boring at all, I have gained lot of knowledge for what I have paid for”

Participant

“Attractive and delivery was outstanding”

Participant

“The program was well organized, interesting, and met all my expectations.”

Participant

"Highly recommended for all categories of employment"

Participant

“Overall it’s a good program which consisted of many aspects to improve guest service levels”

Participant

“Excellent program!”

Participant

“From the way the course was presented - It was very helpful to understand the core elements of customer care.”

Participant

“It was interesting and important too for my career.”

Participant