Guest Service Gold® Training
Guest service is the heart and soul of hospitality and every hospitality employee, no matter what their job, needs to have a foundation in guest service. Guest Service Gold® is a comprehensive program designed to accomplish the goal of creating guest-service oriented employees who know how to engage with their guests to provide memorable service. This training is designed to motivate and inspire employees/hospitality students to go for the gold when it comes to providing service above and beyond the call of duty.
tripadvisor® – Reputation Management
This course, developed by the American Hotel & Lodging Educational Institute (AHLEI) in partnership with TripAdvisor®, provides clear information on how staff can encourage positive reviews by providing exceptional guest service.